As a consumer, you are obliged to prove the purchase of an item by presenting a proof of purchase, or in another, sufficiently credible way.

As a consumer, you cannot assert rights from defects that you have caused yourself or that you knew about at the time of purchase. The same applies to defects for which we, as the seller and consumer, have agreed on a price reduction. We are also not responsible for normal wear and tear of the item.

The complaint must be made within the 24-month period at the latest. Complaints must be made without delay in order to prevent the spread of the defect and, as a result, rejection of the complaint. By promptly reporting a defect after it appears, you can ensure a problem-free handling of the claim.

The complaint is only processed when we inform you about it. If the statutory period expires, consider it a material breach of the contract and you can withdraw from the purchase contract.


The right to withdraw from the contract

1.1 You have the right to withdraw from this contract within 14 days without giving a reason.

1.2 You have the right to withdraw from the contract without giving a reason within 14 days from the day following the date of conclusion of the contract and in the case of conclusion of a purchase contract when you or a third party designated by you (other than the carrier) takes over the goods.

1.3 For the purposes of exercising the right to withdraw from the contract, you must inform the company Cambodian s.r.o., registered office Žerotínova 1133/32, Žižkov (Prague 3), 130 00 Prague, identification number: 06687130, of your withdrawal from this contract, in the form of a unilateral legal action (for example, by letter sent via a postal service provider or by fax). You may use the attached sample withdrawal form, but it is not your obligation to do so.

1.4 In order to comply with the deadline for withdrawing from this contract, it is sufficient to send the withdrawal from the contract before the expiry of the relevant deadline.

Consequences of withdrawal from the contract

2.1 If you withdraw from this contract, we will refund to you without undue delay, no later than 14 days from the day on which we receive your notice of withdrawal, all payments we have received from you, including delivery costs (except for additional costs incurred as a result of of your chosen delivery method, which is different from the cheapest standard delivery method offered by us). For refunds, we will use the same payment method that you used to make the initial transaction, unless you have specifically specified otherwise. In no case will this incur additional costs for you. We will only refund the payment once we receive the returned goods or you prove that you sent the goods back, whichever comes first.

2.2 You will bear the direct costs associated with returning the goods. You are only responsible for the reduction in the value of the goods as a result of handling these goods in a way other than what is necessary to familiarize yourself with the nature and properties of the goods, including their functionality.

2.3 If you have requested that the provision of services commence during the withdrawal period, you will pay us an amount proportionate to the scope of the services provided up to the time you notified us of the withdrawal, compared to the total scope of services set out in the contract.

Of course, you can also use paper .