The principles of a refund
General Lessons to make a complaint
You are obliged to purchase the item as a consumer by submitting the purchase document or other, in a sufficiently credible way.
As a consumer, you cannot exercise the rights of defects that you have caused or you knew about when buying. Likewise, the defects for which we, as the seller and the consumer, have agreed with you. We do not reply even for normal wear of things.
The complaints must be made no later than 24 months. The complaint should be made without delay to avoid expanding the defect and resulting in the complaint. With a timely announcement of the defect after appearing, you can ensure a trouble -free complaint.
The complaint is only settled when we tell you about it. If the statutory period expires, consider it a substantial breach of the contract and you can withdraw from the purchase contract.
Instruction on the right of withdrawal from the contract
The right to withdraw from the contract
1.1 Within 14 days, you have the right to withdraw from this Agreement without giving any reason.
1.2 You have the right to withdraw from the contract without giving a reason within 14 days from the day following the date of the conclusion of the contract and in the case of conclusion of the purchase contract where you or the third party (other than the carrier) will be taken over the goods.
1.3 For the purposes of exercising the right of withdrawal, you must inform Cambodian s.r.o., Sesidem Žerotínova 1133/32, Žižkov (Prague 3), 130 00 Prague, identification number: 06687130, in the form of unilateral legal action (eg by letter sent through postal services or fax). You can use the enclosed sample withdrawal form, but this is not your duty.
1.4 In order to comply with the withdrawal period, it is sufficient to send the withdrawal from the contract before the expiry of the relevant period.
The consequences of withdrawal from the contract
2.1 If you withdraw from this contract, we will return you without undue delay, no later than 14 days from the date of your notice of withdrawal, all the payments we received from you, including delivery costs (except for additional costs incurred as a result of your delivery method other than the cheapest standard delivery). To return payments, we will use the same means of payment that you used to perform an initial transaction, unless you explicitly not explicitly (a) otherwise. In any case, this will not incur additional costs. We will only return the payment after receiving the returned goods or prove that you have sent the goods back, depending on what happens earlier.
2.2 You will bear the direct costs associated with returning the goods. You are only responsible for reducing the value of the goods due to the handling of this goods in a way other than that is necessary to familiarize the nature and properties of the goods, including its functionality.
2.3 If you asked for the provision of services during the withdrawal period, you will pay us the amount proportional to the scope of the services provided until you informed us of the withdrawal of the contract, compared to the total scope of the services stipulated in the contract.
You can of course use i paper.
